Shipping / Pick Up
Shipping Policy
2. ORDERS & DELIVERY POLICY While we do accept orders from addresses outside UAE we are only prepared to accept such orders on the basis that you are agreeing to be bound by these terms and exclusively the courts of United Arab Emirates bind conditions and you.
Party Cube FZ LLC will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.
*All orders must be placed before 2pm in order for us to be able to dispatch for next day delivery.
2.1 Delivery
As of now Party Cube FZ LL ships to the United Arab Emirates (UAE) and to GCC countries (Bahrain, Kuwait, Oman, Saudi Arabia, and Qatar). For any specific deliveries outside the above mentioned destinations, please email us at: order@partycube.ae
2.2 SHIPPING COST
Standard Shipping cost for the majority of Party Cube.ae orders is AED 18. In case the order is above 2 kg. the price will be calculated based on the weight.
In case the order is above AED 200 the shipping is free.
Regular processing time for In Stock order is up to 3 days.
For large quantities, Out of Stock or Customised orders the processing time can be from 7 business days up to 2 weeks (14 business days).
Orders & Delivery Policy
While we do accept orders from addresses outside UAE we are only prepared to accept such orders on the basis that you are agreeing to be bound by these terms and exclusively the courts of United Arab Emirates bind conditions and you.
​
Party Cube FZ LLC will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates.
​
*All orders must be placed before 2pm in order for us to be able to dispatch for next day delivery.
1. Delivery
As of now Party Cube FZ LL ships to the United Arab Emirates (UAE) and to GCC countries (Bahrain, Kuwait, Oman, Saudi Arabia, and Qatar). For any specific deliveries outside the above mentioned destinations, please email us at: order@partycube.ae
2. Shipping Cost
Standard Shipping cost for the majority of Party Cube.ae orders is AED 27. In case the order is above 2 kg. the price will be calculated based on the weight.
In case the order is above AED 300 the shipping is free.
Regular processing time for In Stock order is up to 3 days.
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2.1 For large quantities, Out of Stock or Customised orders the processing time can be from 7 business days up to 2 weeks (14 business days).
Return & Exchange Policy
You must return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation
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Note: Refunds will be done only through the Original Mode of Payment.
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For your convenience, you may return your online purchase to Party Cube by emailing us on hello@partycube.ae.
We will gladly accept returns and exchanges within 14 days of purchase with Shipping Receipt.
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3.1. Returns with the Shipping Receipt: All products, including Online Only products, will be refunded the full purchase price in case the product is defaulted, manufacturer error.
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3.2. Returns without the Shipping Receipt:
We are unable to process returns without the Shipping Receipt. If you have misplaced your original Shipping Receipt please log into your customer profile on Partycube.ae/login or email us on: order@partycube.ae to request a replacement.
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3.3. Online Only products can be returned online for the full purchase price. Please note: Online Only kits cannot be returned in case they have been opened or used. The return of the product have to be in its original package.
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3.4. Shipping and Handling charges and Shipping and Handling taxes are NON-refundable.
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Please note that ALL Products must be unopened and in new condition.
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3.5. Returns on seasonal items such as Christmas, Easter and Thanksgiving may be returned up to 7 days prior to the date of the holiday.
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3.6. Non-Returnable Items include:
Custom Invitations & Banners and Personalized Favors
Helium Tanks, Partial Party Kits – Party Kits may only be returned complete, including all components originally specified within each kit. Party or Make Up Kit components cannot be returned individually or opened.
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3.7 Unacceptable return items conditions:
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We do not accept back returns on personalized items unless they are incorrect due to a manufacturer error. Any personalized items that are returned will be destroyed and the customer will not be credited back.
All items that are purchased pre-packaged must be returned factory sealed. We will be unable to refund a partial quantity of a full package.
Standard Kits, Deluxe Kits and Favor Kits: All items included in the kit(s)must be returned in their entirety to get a refund for the kit.
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3.8. Processing Time
Once our Customer Support Team has been notified of your request to return, it usually takes 10-15 business days for us to receive the returned item(s), perform a quality check, update your account and issue a refund. Depending on method of payment, your bank/financial institution may take 2-15 additional business days to process the transaction.
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3.9. Cancelation Policy
If the customer would like to cancel an order, it can be only done so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.