top of page

PartyCube's Policy

Terms & Conditions

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (“Products”) listed on our website

Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our site.


You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. We can make amendments to this agreement from time to time without specific notice.


The agreement posted on the Site reflects the latest agreement in effect.

You should print a copy of these terms and conditions for future reference.



We operate the website Party Cube FZ L.L.C is a company registered under Creative City, Free Zone Fujairah and operated in Dubai, United Arab Emirates.P.O.Box 9830

Company’s regular business transactions are business to customer and are solely related to Party decorations and supplies, including party make up, costumes, masks, and different holiday supplies. It also includes gift wrapping and event ideas.

The sole business of the company is focused on daily e-commerce sales business to customers.



2. ORDERS & DELIVERY POLICY While we do accept orders from addresses outside UAE we are only prepared to accept such orders on the basis that you are agreeing to be bound by these terms and exclusively the courts of United Arab Emirates bind conditions and you. 

Party Cube FZ LLC will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of United Arab Emirates. 

*All orders must be placed before 2pm in order for us to be able to dispatch for next day delivery.



2.1 Delivery 

As of now Party Cube FZ LL ships to the United Arab Emirates (UAE) and to GCC countries (Bahrain, Kuwait, Oman, Saudi Arabia, and Qatar). For any specific deliveries outside the above mentioned destinations, please email us at:




Standard Shipping cost for the majority of Party orders is AED 27. In case the order is above 2 kg. the price will be calculated based on the weight. 

In case the order is above AED 300 the shipping is free. 

Regular processing time for In Stock order is up to 3 days. 

For large quantities, Out of Stock or Customised orders the processing time can be from 7 business days up to 2 weeks (14 business days).




By placing an order through our site, you warrant that:




You are legally capable of entering into binding contracts; and




You are at least 18 years old




After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (“Dispatch Confirmation”). The contract between us (“Contract”) will only be formed when we send you the Dispatch Confirmation





The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products, which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation





Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email




Orders are subject to the availability of Products. In the event that the Products are or become unavailable, we will notify you by email




When ordering Personalized Products (as defined below) you accept full responsibility for ensuring that you upload adequate quality images (where applicable) and complete the online order form accurately




Any text or bespoke words (the “Text”) that you provide in relation to personalized Products such as personalized banners or personalized cards (“Personalized Products”) will be used by us in the manner and form that we receive the Text from you, including any deliberate or otherwise obvious spelling mistakes. We will not make any alteration to the Text




A 'proof read’ is provided when creating your Personalized Products online to allow you to verify the Text. The ‘proof read’ is intended as a guide only and is displayed in a lower resolution for screen viewing purposes only




You must return the Products to us as soon as reasonably practicable, and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation

Note: Refunds will be done only through the Original Mode of Payment.

For your convenience, you may return your online purchase to Party Cube by emailing us on We will gladly accept returns and exchanges within 14 days of purchase with Shipping Receipt.




Returns with the Shipping Receipt: All products, including Online Only products, will be refunded the full purchase price in case the product is defaulted, manufacturer error.



5.3.2 Returns without the Shipping Receipt:

We are unable to process returns without the Shipping Receipt. If you have misplaced your original Shipping Receipt please log into your customer profile on or email us at: to request a replacement.




Online Only products can be returned online for the full purchase price. Please note: Online Only kits cannot be returned in case they have been opened or used. The return of the product have to be in its original package.




Shipping and Handling charges and Shipping and Handling taxes are NON-refundable.

Please note that ALL Products must be unopened and in new condition.




Returns on seasonal items such as Christmas, Easter and Thanksgiving may be returned up to 7 days prior to the date of the holiday.



5.3.6 Non-Returnable Items include:

Custom Invitations & Banners and Personalized Favors

Helium Tanks, Partial Party Kits – Party Kits may only be returned complete, including all components originally specified within each kit. Party or Make Up Kit components cannot be returned individually or opened.



5.3.7 Unacceptable return items conditions:

We do not accept back returns on personalized items unless they are incorrect due to a manufacturer error. Any personalized items that are returned will be destroyed and the customer will not be credited back.

All items that are purchased pre-packaged must be returned factory sealed. We will be unable to refund a partial quantity of a full package.

Standard Kits, Deluxe Kits and Favor Kits: All items included in the kit(s)must be returned in their entirety to get a refund for the kit.



5.4 Processing Time

Once our Customer Support Team has been notified of your request to return, it usually takes 10-15 business days for us to receive the returned item(s), perform a quality check, update your account and issue a refund. Depending on method of payment, your bank/financial institution may take 2-15 additional business days to process the transaction.



5.5 Cancelation Policy

If the customer would like to cancel an order, it can be only done so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled.




You will not have any right to cancel a Contract for the supply of any of the following Products: Personalized Products that have produced to your specific requirements; or banners, cards and invitations




Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within a reasonable time of the date of the Dispatch Confirmation, unless there are exceptional circumstances. We will deliver the Products ordered to the delivery address supplied by you.




7.1 RISK

The Products will be your responsibility from the time of delivery





The price of the Products will be as quoted on our site from time to time, except in cases of obvious error




Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation

The pricing of the products or services offered by Party Cube LLC may vary from product to product or event to event. The customer has to visit the website when required for latest pricing.




Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices, as part of our dispatch procedures so that, where a Product’s correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you that we are rejecting it.




If the pricing error is obvious and unmistakable and could have reasonably recognized by you as an error, we do not have to provide the Products to you at the incorrect (lower) price




Payment for all Products must be by credit card, cash on delivery, Pay Pal accounts or through our Payment Gateway.

We accept payments online using Visa and Mastercard credit/debit card in AED (or any other agreed currency).

For further security of customers, the logo of the accepted cards (VISA and MasterCard ) are to be displayed on the Payment Check Out Page.



8.7 Multiple Orders

At the time of checkout, in case of multiple shipments it may result in multiple postings to the cardholder’s monthly statement.



9.1 REFUNDIf you return a Product to us:



For any other reason (for instance, because you have notified us in accordance with clause 5 & 19 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund voucher via e-mail within a reasonable period of time. We will usually process the refund in a form of a voucher due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will replace the defective product or give you product voucher in full. Any applicable delivery charges and any reasonable costs you incur in returning the item to us




You will include a note explaining the reason for returning the Product with the returned items. You will use registered post or recorded delivery when returning the Products




We will usually refund through product vouchers.




We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied





Nothing in this Agreement excludes or limits our liability for:




Death or personal injury caused by our negligence;




Fraud or fraudulent misrepresentation;




Defective products under the Consumer Protection




Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights




All notices given by you to us must be given to Party Cube FZ L.L.C by email to We may give notice to you at either the e-mail in any of the ways specified in clause 12 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee



14. Privacy Policy

All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

-The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests.

Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.





The contract between you and us is binding on you and us and on our respective successors and assignees.




The contract between you and us is binding on you and us and on our respective successors and assignees.




We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract





We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”)




A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:




Strikes, lockouts or other industrial action;




Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;




Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;




Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;




Impossibility of the use of public or private telecommunications networks;




The acts, decrees, legislation, regulations or restrictions of any government; and




Pandemic or epidemic




Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event





If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations




A waiver by us of any default will not constitute a waiver of any subsequent default




No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above




If any court or competent authority decides that any of the provisions of these terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law




We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorized agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing





We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities




You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products)




Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UAE law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of United Arab Emirates.

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. United Arab of Emirates is our country of domicile.

The customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website (Age of consent is mentioned as per the applicable law).

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. (Before including this statement, SSL certificate must have activated on the website)

The cardholder must retain a copy of transaction records and Merchant policies and rules.




A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts About Us Inspiration & Ideas Contact



23. Contact Details

We answer our emails promptly Monday to Friday (9AM-6PM GMT).

Just use this any of the emails mentioned, depending on your enquiry: 

For general enquiries:

For Order information:

For Sales enquiries or bulk orders:

You can contact us by completing the form on:

When asking a question about an order, please include your Order Number, your Name, Email Address, and Phone Number so that we can help you promptly.

For immediate assistance please visit our Frequently Asked Questions page:

If you would like to know where is our physical address:

Mirdif, P.O. Box 9830

Dubai, United Arab Emirates

Questions? Please call us or Whatsapp us at: (+971) 50 8109906

* Note: We would gladly answer any query you might have between 9am - 6pm GMT

/Sunday - Thursday/

Fridays: OFF

Saturdays: 10am - 6pm GMT



24. FAQs (Frequently Asked Questions)

At Party Cube, our aim is to make shopping for your party as fun as the party itself. 

As you shop our site, questions may pop into your head. "How will my order be shipped?" 

"What kinds of payment types do you accept?"

"What if I need to return some items?"

When you buy at, we want to answer your questions just as well. You are the most important person in our business and shopping online should be equally easy, fun and exciting!

Our FAQ page will answer all your questions:

Payment Methods

- Credit / Debit Cards

- Cash on Delivery

bottom of page